Terms of Service
We don't hide our terms of service in the footer like many other hosting companies. In fact we have it in the site header. We have no worrysome policies. Don't believe us? No worries, take a look below.
When a shared hosting account goes above its quota for bandwith or diskspace GrayWebHost gives the user the option to pay a nominal fee for more diskspace and or bandwith. The pricing for upgrades is as follows: Per GB of added diskspace 1$ per month. Per added GB of bandwith $0.50 per month.
Accounts may be terminated due to the hosting of hard adult content (soft-erotic material is allowed) or pirated materials. If a user is found hosting this, Gray Web Host will notify the user advising that they have 30 days to remove the content or risk termination of their account at their loss.
Users may upgrade/downgrade, cancel, or renew their account by emailing email@example.com
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order or legal process served on Gray Web Host.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet cafe, but even when using your private computer in your home.
You are responsible for the security of your account and website in general, any issues resulting from the use of insecure software, for example, but not limited to, by not installing the latest version of the software you use for your site, are without exception your own responsibility. Any type of issues arising from using outdated software will be your own responsibility.
Should your account cause excessive loads on the server, primarily but not limited to I/O, CPU and Memory usage, causing the overall performance of the system to degrade, we reserve the right to suspend your account.
Gray Web Host offers specialized services for your website, such as upgrades to software, on request and may charge a fee for providing such services.
Cancellations can only be made from the client area with no exception, and a new ticket has to be made for this occasion
Refund policy of 15 days constitutes that you may file for a no questions asked refund of your money for the hosting plan within 15 days. This only applies to hosting costs, domain name registration is NOT eligible for a refund. If you received a free domain with your annually paid hosting plan and cancel within 15 days, the price for the domain name registration will be deducted from the total refund amount. A refund will not be issued if a violation of any terms has occured.
You are responsible for your own account and, even though we generate regular backups, for your own files and making backups of such files. Gray Web Host, nor its parent company, is responsible for any lost data.
We may charge a late fee of $4.95 USD per invoice when the payment for the invoice is late. Having trouble paying or need a few more days? Let us know in advance through a support ticket to prevent a late fee! Please note that not paying for any invoice that you receive may eventually result in any or all of your services being suspended and/or terminated. Should this occur, you still need to pay the invoice and we reserve the right to use a debt collection agency.
Gray Web Host may post changes or modifications to referenced policies and guidelines without notice to you. Your continued use of the Services following Gray Web Host posting of any changes or modifications will constitute your acceptance of such changes or modifications