Further information can be found in the Knowledge Base.

Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept PayPal (including echeque) and MoneyBookers/Skrill will be added soon.
Q. What operating system are your servers?
A. Our servers are powered by CentOS Enterprise Linux
Q. Is tax included in the prices displayed on the site?
A. Because we accept clients from multiple continents, we're unable to show any applicable taxes until you enter your country of residence during the order process. However, residents of any country within the EU are charged 21% VAT.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here
Q. Can I pay monthly?
A. Yes, you may pay monthly for most services. For bank transfer payments, we may demand a minimum of 3 months payment.
Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours after payment has been made.
Q. Are there any hidden costs, or setup fees?
A. No. You get what is described on the site at no extra costs.
Q. Do you offer shell access?
A. No, for security purposes we only offer this, on request, to annually paying Ultimate users.
Q. Can I password protect directories?
A. Yes you can password protect directories within CPanel.
Q. What is the Support Guarantee?
A. The guaranteed time within which you will receive a response (though not necessarily a solution) after opening a new ticket, when the ticket is opened during normal business days and hours. If opened outside of normal business hours, the timer starts whenever a business hour is reached again. The average response time is 1 to 6 hours, the guaranteed time depends on the plan. Please note that bumping a support ticket voids the guarantee as it may push the ticket down in the pending ticket's list. For subsequent responses/follow-ups from you to the ticket, it is best-effort and we will try to respond to you (by sending a reply or changing the ticket status) within the same "support guarantee" timeframe of your plan.