Further information can be found in the Knowledge Base.

Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept PayPal (including echeque) and MoneyBookers/Skrill will be added soon.
Q. What operating system are your servers?
A. Our servers are powered by CentOS Enterprise Linux
Q. Is tax included in the prices displayed on the site?
A. No, due to new EU regulation we're unable to show prices including tax. The tax percentage depends on your country.
In accordance with the new EU VAT rules, we will perform an automated check to confirm you're in the country you supplied during the order process.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here
Q. Can I pay monthly?
A. Yes, you may pay monthly for most services. For bank transfer payments, we may demand a minimum of 3 months payment.
Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours after payment has been made.
Q. Are there any hidden costs, or setup fees?
A. No. You get what is described on the site at no extra costs.
Q. Do you offer shell access?
A. No, for security purposes we only offer this, on request, to annually paying Ultimate users.
Q. Can I password protect directories?
A. Yes you can password protect directories within CPanel.
Q. What is the Support Guarantee?
A. The guaranteed time within which you will receive a response after opening a new ticket. The average response time is 1 to 6 hours, the guaranteed time depends on the plan. See the ToS for more information.